For security reasons, your account will be locked after 5 failed login attempts.  To unlock your account, please fill out the "Contact Us" form located underneath the help icon and let us know that your account has been locked.

If for some reason you encounter a required field but that field doesn't really apply to your particulars, enter "NA" into the field (if its a text field).  If the required field is a date field, select today's date.   If its a numeric field, enter "0".  Please let us know so that we can look into removing the required field validation from the system.  

There is a known issue with the Electronic Signature Authority form display when using a Safari browser on a Mac.  If you encounter an endless spinning wheel and you are using Safari, please close Safari and try again using Chrome on your Mac. 

In most instances, the preparer of a permit application cannot submit the permit application.  Rather, the Responsible Official (RO) or Designated Responsible Official (DRO) will have to submit the permit.  

If you encounter this scenario, you can share the application with the RO or DRO, who will then be able to submit the application.

How to Share a Permit Application

• Go to the person icon and select "My AccessDEQ" from the menu
• Click on the "Applications" tile
• Locate your permit application in the listing table/grid, and on the far right, click on the "Actions" listbox and select "Share Application"
• Enter the email address of the person you would like to share the application with
• Enter their role
• Click on the "Send Sharing Invitation" button

 

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